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Absolutely I Can Help

February 4, 2010

I was on my way to an important out-of-town doctor’s appointment when I realized I walked out of my office without important documentation from my Internist. With only twenty minutes until I arrived at my appointment, I called my doctor’s office hoping someone could assist me. When the receptionist heard my urgent plea she said, “Mrs. Higginbotham of course I can do that immediately for you.”  Relief rushed through my mind.

On the way back from the appointment I wondered how many times throughout the business year we soothe our customer’s minds or requests with the same reply.  I’m not sure it’s possible to say – “Absolutely I can take care of it this moment for you” –  100% of the time, but why not strive to say it more often.  You never know when that statement could make your customer’s day, create a loyal client for life, or provide an excellent verbal testimonial for your blooming business. At times the quickest action and simplest answers are what our clients need to hear.

Sometimes when we get busy running our companies, checking our task lists and rushing to complete projects, we forget that our customers are the most important part of our business. How we treat them, what we say and how often we deliver on something, can make all the difference in the world to them.  If you feel you could use some brushing up on your customer service techniques, don’t miss next week’s Mohawk Valley Luncheon when the program focuses on the best customer service techniques you and your staff should be using this year.

Remember to take time for your clients this week. Slow down. Answer the phone. Respond to requests promptly. Call a few customers you’ve been meaning to call. Remember sometimes a sincere one line statement like “Absolutely I can do that for you” can make your clients feel they are your number one priority. What’s better than that?

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